Support
Help with the MollyPop website and with EMS Call Log.
How to get help
Email support@mollypop.net. Write from the email account you want us to reply to. We read messages sent to support@mollypop.net.
Please include:
- Whether you are asking about the website or about EMS Call Log
- For the app, the device (iPhone, iPad, or Mac) and its system version
- The app version, once EMS Call Log is installed
- What you expected to happen, and what happened instead
Do not include patient information. Do not send names, ages, medical details, a narrative of a call, photographs, or anything else that could identify a patient or a call. We do not need it to help you, and email is not a place for a medical record.
Frequently asked questions
Does the log sync across devices?
Yes, when you turn sync on. EMS Call Log syncs through your own private iCloud account, using Apple CloudKit, across iPhone, iPad, and Mac signed in with the same Apple ID. MollyPop does not run those servers and cannot see the log. If a device is missing an entry, check that it is signed into iCloud and that iCloud is enabled for EMS Call Log.
How do I export or back up my log?
The log is stored on your device. When iCloud sync is on, a copy also lives in your personal iCloud account. A backup of the device, whether an encrypted backup on a computer or an iCloud device backup, includes the on-device copy. MollyPop does not keep a separate copy, and we cannot send your log back to you.
How do I restore purchases?
Optional purchases are sold by Apple as in-app purchases and stay with your Apple ID. When the app offers them, restore purchases from EMS Call Log while signed in with the same Apple ID you used to buy them. Apple handles the receipt. MollyPop never sees your payment details. If a restore fails, email support@mollypop.net and tell us the approximate date. Do not send payment details.
How do I delete my data?
Delete EMS Call Log from a device to remove the copy stored on that device. Deleting the app does not always remove the copy in iCloud. To remove that copy, delete EMS Call Log’s iCloud data from your Apple ID iCloud storage settings. You can also turn iCloud off for the app. MollyPop cannot delete the log for you, because it never reaches us.
The website has no account to delete. The only thing this site stores on your device is your light or dark choice, in local storage. Clear this site’s data in your browser to remove it. The same steps are in the privacy policy.
Which devices are supported?
iPhone, iPad, and Mac. EMS Call Log is not made for Android, Windows, or a web browser. Supported system versions will be listed on this page when the app is on the App Store.
App version
EMS Call Log is not on the App Store yet, so there is no public version number. When a version ships, this page will list the current App Store version and the date it was posted.
Coming soon to the App Store